Privacy Policy

Who We Are

wg8 operates the online gaming platform at wg8wg8.net. We provide casino games, sports betting, and crash games to players in Bangladesh. In this Privacy Policy, "wg8", "we", "us" and "our" all refer to the operator of wg8wg8.net.

This policy explains what personal data we collect when you use the wg8 platform, why we collect it, how we use it, and what choices you have. Please read it carefully before creating an account.

Data We Collect

We collect personal data in two ways: information you give us directly, and information we collect automatically.

Information You Provide

• Account registration: your full name, date of birth, email address, mobile number, and chosen username.
• Identity verification (KYC): a copy of your National ID Card (NID), Passport, or Driving Licence, as required before your first withdrawal.
• Financial details: your bKash, Nagad, Rocket, or Upay mobile wallet number, or bank account details used for deposits and withdrawals.
• Communications: messages you send to our support team via Live Chat or email at [email protected].
• Preferences and settings: language, notification, and responsible gaming limits you set in your account.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system version, browser type, and screen resolution.
• Usage data: pages visited, games played, bets placed, session duration, and click paths.
• Transaction logs: deposit amounts, withdrawal requests, game results, and bonus usage.
• Cookies and similar technologies: see the Cookies section below for details.

How We Use Your Data

wg8 uses your personal data for the following purposes:

• Account management: to create and maintain your wg8 account, verify your identity, and process deposits and withdrawals in BDT.
• Game delivery: to run the games you play, record results fairly, and resolve disputes.
• Bonuses and promotions: to apply your welcome bonus (up to ৳8,000 on your first deposit), reload bonuses, daily cashback, and referral rewards correctly to your account.
• Customer support: to respond to your questions through our 24/7 Live Chat and email support.
• Fraud prevention and security: to detect unusual activity, prevent multiple accounts, and protect the integrity of the platform.
• Responsible gaming: to monitor gameplay patterns, enforce self-exclusion requests, and apply deposit or session limits you have set.
• Legal compliance: to meet our obligations under applicable regulations, including anti-money laundering checks.
• Service improvements: to analyse how players use wg8 and fix bugs or improve features.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: processing is necessary to perform the account and gaming services you signed up for.
• Legal obligation: identity verification and transaction records are required by applicable law.
• Legitimate interests: fraud prevention, platform security, and service analytics.
• Consent: marketing emails and push notifications, which you can withdraw at any time.

Sharing Your Data

wg8 does not sell your personal data. We share it only with the following categories of recipients, and only to the extent necessary:

• Game providers: JILI, Habanero, PG Soft, FA Chai, Sexy Gaming, JDB, and Ezugi receive session tokens to deliver their games. They do not receive your payment details.
• Payment processors: bKash, Nagad, Rocket, Upay, and bank partners receive only the data required to process your transaction.
• Identity verification services: third-party KYC providers process your ID document to confirm your identity before withdrawals are approved.
• Analytics and security vendors: aggregated or pseudonymised data may be shared with fraud detection and analytics tools.
• Legal authorities: we will disclose data if required by a valid legal order or to protect the rights and safety of users and staff.

Cookies and Tracking

wg8wg8.net uses cookies and similar tracking technologies for the following purposes:

• Essential cookies: keep you logged in, maintain your session, and remember your language setting. These cannot be turned off.
• Analytics cookies: measure page visits, game load times, and error rates so we can improve the platform.
• Security cookies: help detect bot activity and fraudulent login attempts.

You can manage non-essential cookies through your browser settings. Blocking essential cookies will prevent you from logging in. We do not use third-party advertising cookies.

Data Retention

We keep your personal data for as long as your account is active, and for a minimum of five years after account closure. This period covers our legal obligation to retain financial and identity records. Game logs and transaction histories are kept for at least five years.

If you request account deletion, we will anonymise your gameplay data within 90 days. Financial and KYC records will be retained for the legally required period and then securely deleted.

Your Rights

You have the following rights regarding your personal data held by wg8:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to fix inaccurate or incomplete information in your account.
• Deletion: request erasure of your data where we have no legal obligation to retain it.
• Restriction: ask us to limit how we process your data while a dispute is being resolved.
• Portability: receive your account data in a structured, machine-readable format.
• Withdraw consent: opt out of marketing communications at any time via your account settings or by emailing us.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days. We may need to verify your identity before acting on your request.

Security Measures

wg8 uses industry-standard security practices to protect your data, including:

• SSL/TLS encryption on all pages and API connections.
• Encrypted storage of sensitive fields such as passwords and payment wallet numbers.
• Two-factor authentication options for your account.
• Regular security audits and penetration testing.
• Restricted staff access: only staff with a specific need can view your personal data.

No system is completely immune to risk. If you suspect your wg8 account has been compromised, contact our support team immediately via Live Chat.

Minors (Under 18)

wg8 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we discover that a user is under 18, the account will be closed immediately, all funds will be returned through the original payment method, and all data will be deleted. If you believe a minor has registered, please contact us at [email protected] without delay.

Changes to This Policy

We may update this Privacy Policy when our practices change or when legal requirements are revised. When we make material changes, we will notify you by email and display a notice on your wg8 account dashboard for at least 14 days before the changes take effect. The date at the top of this page always shows when the policy was last updated.

Continued use of wg8wg8.net after the effective date of a revised policy means you accept the updated terms.

Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the wg8 privacy team: