Our Commitment to Safer Play
At wg8, gambling is meant to be a form of entertainment — not a way to make money or escape financial pressure. We take responsible gaming seriously and have built practical tools into your account so you stay in control at every stage.
This page explains the rules that apply to all wg8 accounts, the self-help tools available to you, and where to go if you need outside support. Read it carefully. If anything is unclear, contact our team directly at [email protected].
Age Verification and Account Eligibility
You must be 18 years old or older to register and play at wg8. This is a firm rule with no exceptions.
When you open an account, you confirm that you meet the minimum age requirement. Before your first withdrawal, we carry out a KYC (Know Your Customer) review. You will need to submit one of the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
Our team reviews KYC submissions within 6 hours on most business days. If we suspect that an account holder is under 18, we will suspend the account immediately and withhold any funds until identity is confirmed. Providing false information is a breach of our Terms & Conditions and may result in a permanent ban.
Know the Signs of Problem Gambling
Problem gambling can develop gradually. Here are some honest warning signs to watch for in yourself or someone close to you:
- Spending more money than you planned, regularly
- Chasing losses — betting more to try to win back what you lost
- Feeling irritable or anxious when you are not gambling
- Borrowing money — from family, friends, or credit — to fund your play
- Hiding your gambling activity from people who are close to you
- Gambling to cope with stress, boredom, or personal problems
- Missing work, study, or family commitments because of time spent gambling
If you recognise two or more of the signs above in your own behaviour, please use one of the self-help tools below or contact support immediately. Identifying the problem early makes it much easier to address.
Tools You Can Use Right Now
All responsible gaming tools are available inside your wg8 account under Account Settings → Responsible Gaming. You do not need to contact support to activate deposit limits or session reminders — you can set them yourself in under a minute.
For self-exclusion and account closure, you must contact our support team directly (details below). These requests are processed within 24 hours and cannot be reversed during the chosen exclusion period.
Deposit and Spending Limits
You can set a daily, weekly, or monthly deposit cap on your account. Once the limit is reached, the system will block further deposits for the rest of that period. The minimum deposit at wg8 is ৳300.
How to set a deposit limit
- Log in to your wg8 account.
- Go to Account Settings → Responsible Gaming → Deposit Limit.
- Choose a daily, weekly, or monthly cap and enter the amount in ৳.
- Confirm. The limit takes effect immediately.
Reducing a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active — this delay is intentional and cannot be shortened.
Deposit limits are separate from your VIP withdrawal limits. Setting a deposit limit does not change your maximum daily withdrawal cap (৳2,00,000 on Bronze tier and above).
Self-Exclusion
Self-exclusion lets you block access to your wg8 account for a set period. You can choose from the following durations:
- 30 days
- 90 days
- 6 months
- 1 year
- Permanent (account closed)
During a self-exclusion period, you will not be able to log in, deposit, or place bets. Any active bonuses are forfeited. If your account has a positive balance at the time of exclusion, contact [email protected] and we will arrange a withdrawal after identity verification.
To request self-exclusion, contact our 24/7 Live Chat or email [email protected] with the subject line "Self-Exclusion Request". We will process it within 24 hours. Once active, the exclusion cannot be reversed until the chosen period ends.
Reality Check and Session Reminders
A reality check is a timed notification that appears during your session to remind you how long you have been playing and how much you have wagered. You set the interval yourself — every 30 minutes is a sensible starting point.
When the reminder appears, you can choose to continue or end your session. We strongly recommend enabling this feature if you tend to lose track of time when playing slots or live casino games.
You can also set a session time limit, which automatically logs you out after a chosen number of hours, regardless of your balance or active bets.
Getting Help and Support
If you feel that gambling is affecting your finances, relationships, or mental health, talking to someone is the right first step. Several free services are available:
- Kaan Pete Roi (Bangladesh): A Bengali-language emotional support helpline available by phone and online.
- Gamblers Anonymous: A peer support network with online meetings available in English.
- GamCare: Free counselling and resources at gamcare.org.uk, available in English with an online chat option.
- BeGambleAware: Information and self-assessment tools at begambleaware.org.
Our own support team cannot provide professional counselling, but we can activate any responsible gaming tool on your account within minutes and will treat all requests with complete confidentiality.
Protecting Under-18s
If you share a device with minors, please take the following steps to prevent accidental access to wg8:
- Always log out of your account when you finish a session — never save your password in a shared browser.
- Use parental control software such as Net Nanny, Qustodio, or your device's built-in screen time settings to block gambling sites.
- Keep your bKash or Nagad account credentials private so minors cannot fund a gambling account.
If you believe that a minor has accessed a wg8 account, contact us immediately. We will suspend the account and investigate without delay.
Contact Our Responsible Gaming Team
Our responsible gaming team is part of our 24/7 customer support. You can reach us through any of the channels below:
When you contact us about responsible gaming, please include your registered email address or phone number so we can locate your account quickly. All responsible gaming requests — limit changes, self-exclusions, account closures — are treated as urgent and handled separately from general support queries.
You can also review our full account rules in the Terms & Conditions and our data handling practices in the Privacy Policy.